Interactive voice response jobs in westwood, ma

Sr Product Manager with (Contact Center / IVR) ONLY ON W2

Hybrid in Westwood, Massachusetts

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Today

Job Description: Senior Product Manager Amazon Connect & Conversational AI (Contract-to-Hire) Position Summary: We are seeking an experienced Senior Product Manager to lead the evolution of our Amazon Connect voice and conversational AI platform. This role is responsible for defining product requirements, customer journeys, and deployment strategy for next-generation IVR capabilities powered by Amazon Connect, Amazon Lex, and Large Language Models (LLMs). This is a highly cross-functional rol

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Contract

70 - 75

Genesys Cloud IVR Test Engineer

Remote

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Today

Job Title: Genesys Cloud IVR Test Engineer Location: 100% Remote Seeking an experienced Genesys Cloud IVR Test Engineer to support a large-scale migration from Genesys Engage to Genesys Cloud. The immediate focus is execution and validation of approximately 5,000 interactive voice response (IVR) test cases before production deployment. This hands-on technical role will independently interpret voice user interface (VUI) and IVR call-flow designs, execute end-to-end caller scenarios, and determin

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Contract

Depends on Experience

Senior Experience Owner Fraud Communications & Customer Experience

Hybrid in Westwood, Massachusetts

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Today

Title: Experience Owner Location: Westwood, MA 02090 (Flexible - works 4 days or less in the office) Duration: 6 Months contract-to-hire Notes: Is Amazon Connect preferred or required? Amazon Connect is required What are the candidates lacking that have been interviewing on the perm side? AWS Connect Knowledge and LLM Driven IVR Knowledge. Is this more a strategic role or hands on/ technical? Hands On Role where they can help provide some type of directions to technical people. Need to be d

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Contract

85 - 90

Sr. Product Owner with Fraud Communication or Customer Communications Environment

Hybrid in Westwood, Massachusetts

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Today

< data-pm-slice=1 3 []>Hiring: Senior Experience Owner Fraud Communications & Customer Experience< data-pm-slice=1 3 []>Location: Westwood, MA 02090 (Hybrid approximately 3 days onsite per week for local candidates) Duration: 6 Months Contract-to-HireJob DescriptionCitizens Bank is seeking a Senior Experience Owner to lead product strategy, roadmap, and end-to-end customer experience for Fraud Communications across multiple customer channels. The ideal candidate will have strong Product Mana

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Contract

Business Analyst_CCaaS_ Amazon Connect_Health Care_Remote

Remote

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Today

Role:-Business Analyst Location:-Remote Mandatory key skills: Cloud contact center(CCaaS)(Amazon Connect),Business Analysis, Consulting Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative.The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent wo

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Contract, Third Party

Depends on Experience

Amazon Connect Developer – Conversational AI (W2)

Remote

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2d ago

URGENT HIRING | Business Process Designer Conversational AI Location: Remote USA Experience: 6+ Years Work Authorization: H-1B candidates may be considered Industry: Healthcare experience required Required Skills & Qualifications: 6+ years of experience in Conversational AI, business process analysis, and process mapping.Hands-on experience with Amazon Connect and contact flow design.Strong knowledge of IVR, Amazon Lex V2, and Amazon Q in Connect.Experience analyzing business requirements a

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Contract

Depends on Experience

Genesys Conversational AI Architect

Remote

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Today

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

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Contract

70 - 75

Senior RAVE Clinical Database Programmer

Remote or New Jersey

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14d ago

Job Description: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities:

Full-time

Business Analyst

Remote

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2d ago

Job Description: Business Analyst (BA) Domain: Healthcare, Pharmacy, Retail Required Skills: Business Analysis, IVR, Web Applications Location: Dallas, TX/ New York/ North Carolina Job Summary We are seeking an experienced Business Analyst to work with business stakeholders, technical teams, and end users to gather requirements, analyze business processes, and translate business needs into functional requirements. The ideal candidate should have domain experience in Healthcare, Pharmacy, or Reta

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Third Party, Contract

Depends on Experience

Senior Rave Clinical Database Programmer

Remote or New York, New York

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14d ago

Summary: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities: Serve as

Full-time

Technical Support Engineer

Remote

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Today

What You Can Expect As a Technical Support Engineer on Zoom's Escalation Engineering team, you'll function as the highest level of technical escalation within Zoom Support, owning complex, sensitive, and high-priority customer cases from initial report through full resolution. Working at the intersection of customer advocacy and engineering collaboration, you'll use advanced diagnostic tools including log analysis, packet captures, and SIP traces to solve issues that few others can. This is a r

Full-time

USD 76,800.00 - 186,200.00 per year

Enterprise Transfer Intelligence Data Scientist - Remote

Remote or Minnetonka, Minnesota

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Today

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Enterprise Transfer Intelligence Data Scientist will play a key role in advancing the Contact Cente

Full-time

USD 72,800.00 - 130,000.00 per year

AWS Connect Developer

Remote

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Today

The AWS Connect Developer designs, implements, and maintains cloud-based contact center solutions using Amazon Connect and integrated AWS serverless services. The role develops interactive voice response (IVR) flows, Python-based functions, and secure API integrations that connect customer interactions with enterprise applications and data stores. This position supports reliable contact routing, efficient data access, and a consistent caller experience. The developer automates infrastructure pr

Full-time

AI Transformation Strategist

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level - wi

Full-time

Senior Software Engineer - R37

Remote or Utah

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Today

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and

Full-time

USD 101,100.00 - 206,802.61 per year

Principal, IT Software Engineer 2

Remote or El Segundo, California

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Today

The DIRECTV IT team builds experiences that efficiently offer our products to prospects, delight our customers, and create a connected omnichannel experience. Within this, the Existing Customer Lifecycle value stream builds experiences that enable customers to get the most from their DIRECTV service and empowers our front-line team members who help them with intelligent technology. Our scope includes customer-facing self-service capabilities on DIRECTV.com, our IVR (interactive voice response),

Full-time

USD 147,830.00 - 268,307.00 per year

Senior Programmable Voice Engineer (CX Platform)

Remote

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Business Systems Administrator- VoIP

Remote

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Today

Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non - Exempt Location: US, Remote Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company's voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the orga

Full-time

Principal AI Solutions Architect, Customer Success

Remote

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16d ago

Location: California (Remote) Role Type: Contract Rate: $90.00 $100.00/hour Job Description We are seeking an experienced Digital Bot / Agentic AI professional to design, develop, and support digital bot, routing, IVR, and AI-driven solutions. The ideal candidate will have strong experience with Genesys platforms, Digital CCaaS, conversational AI, routing applications, and agentic AI technologies, along with proven customer-facing consulting experience. Key Responsibilities Manage project

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Third Party, Contract

$90 - $100

Genesys Cloud Architect

Remote or New York, New York

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Today

Full-time

Interactive voice response jobs in Westwood, MA 02090, USA