it service manager Jobs

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IT Service Manager Leader

New Resources Consulting, LLC

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Milwaukee, Wisconsin, USA

Contract

Are you passionate about driving process excellence and service improvement? We're seeking an IT Service Manager Leader to champion the development, optimization, and adoption of ITSM processes aligned with ITIL and our organizational goals. In this role, you ll establish key performance indicators (KPIs) to foster transparency, accountability, and continuous quality improvement (CQI) across IT services. You ll collaborate cross-functionally to refine core ITSM processes Incident, Problem, Chang
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Posted 5 days ago

IT-Ops Service Manager (Manufacturing)

Ledgent Technology

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Ontario, California, USA

Full-time

No Corp-to-corp. No 3rd party firms Hiring for a IT Service/Ops Support Manager Onsite - Nearby Rancho Cucmonga, CA Up to 25% Travel $150K-$170K . Are you a hands-on IT leader ready to drive operational excellence across a dynamic, multi-site manufacturing environment? This is a mission-critical role leading a bi-coastal internal support team, infrastructure admins, and third-party partners to ensure 24/7 IT/OT support for production plants and corporate HQ. . You'll oversee daily support op
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Posted 7 hours ago | Updated 3 hours ago

IT Service Delivery Manager - API Platform & Developer Portal- Sr.

Huntington Bank

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Columbus, Ohio, USA

Full-time

Description Summary: At Huntington, we're building the next generation of banking experiences, and our API platform is at the heart of that transformation. We're looking for an experienced and inspirational technology leader to lead our talented team and take our Apigee API Gateway, Developer Portal and API Program to the next level. What You'll Do at Huntington (duties / responsibilities): As an IT Service Delivery Manager - API Platform & Developer Portal, you'll have the incredible opportun
Posted 24 days ago | Updated 2 hours ago

Sr. Manager, IT Service Operations

Datanomics

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New York, New York, USA

Full-time

Remote but candidate MUST be commuting distance to New York city or Washington DCThe Senior Manager, IT Service Operations is responsible for overseeing the IT Service team's effective use of service management tools, with a focus on incident and request management, solution quality, ticket aging, and comprehensive reporting. This role is highly metrics-driven, emphasizing the importance of reporting, KPIs, and evaluating the overall efficiency of IT Service teams to enhance service delivery. Th
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Posted 19 days ago | Updated 11 days ago

Manager, IT Applications Service Delivery

Panasonic

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Peachtree City, Georgia, USA

Full-time

Overview The IT Applications Service Delivery Manager will be responsible for overseeing the delivery and support of software applications and services to meet business needs. Responsibilities A DAY IN THE LIFE: Service Delivery Management: Oversee the delivery of IT application services, ensuring they meet the agreed-upon SLAs.Monitor and report on service performance, identifying areas for improvement.Ensure effective incident, problem, and change management processes are in place. Team Man
Posted 16 days ago | Updated 2 hours ago

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC)

DBA Web Technologies

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New York, New York, USA

Full-time

Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) 8+ years of Experience POSITION: Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) LOCATION: REMOTE (Must be based in NY or DC only) SALARY: Excellent Compensation with benefits + Bonus DURATION: Full-Time Remote SKILLS: Managing IT Support Teams, ServiceNow, Jira, Operational Analytics, ACD (Automatic Call Distributor) S
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Posted 19 days ago | Updated 8 days ago

Sr Manager / IT Service Management - IT Asset Management Controls

Northern Trust

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Remote or Chicago, Illinois, USA

Full-time

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world'
Posted 37 days ago | Updated 2 hours ago

Manager, IT Operations and Service Delivery

Vaco by Highspring

•

US

Full-time

Salary: $120,000 + 5% bonus Location: 3 days in Sarasota, FL office, 2 days remote Snapshot/Environment: Team Size: 3 Service Desk Analysts, 1 Service Desk Lead, 1 IAM Analyst # of Users: 900 in over 50 locations # of tickets/month: 1,200 MUST HAVES: ITIL Certification (at least Foundation level) Previous experience as a Service Desk/ITSM Manager Job Summary: Hiring a hands-on Sr. Manager of IT Support & Endpoint Operations. This role will deliver end-user technology services across Microsoft
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Posted 43 days ago | Updated 4 days ago

IT Service Management Analyst (Remote)

First-Citizens Bank & Trust Company

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Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. This position provides insight critical to enhancing the Information Technology (IT) department's operations, processes, and service capabilities. Analyzes technology and data to identify discrepancies or areas of improvement. Supports efforts to develop and manage technological assets. Serves as a resource on advanced analytics or technological matters, providing reports and recommendations to manage
Posted 1 day ago | Updated 11 hours ago

IT Service Management Analyst (Remote)

First-Citizens Bank & Trust Company

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Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. This position provides insight critical to enhancing the Information Technology (IT) department's operations, processes, and service capabilities. Analyzes technology and data to identify discrepancies or areas of improvement. Supports efforts to develop and manage technological assets. Serves as a resource on advanced analytics or technological matters, providing reports and recommendations to manage
Posted 1 day ago | Updated 11 hours ago

IT Service Desk Analyst

SAIC

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Norfolk, Virginia, USA

Full-time

Job ID: 2508022 Location: NORFOLK, VA, US Date Posted: 2025-07-29 Category: Information Technology Subcategory: Computer Operator Schedule: Full-time Shift: Rotating Travel: No Minimum Clearance Required: Interim Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This po
Posted moments ago

IT Service Management Specialist

LinTech Global Inc.

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Washington, District of Columbia, USA

Full-time

IT Service Management Specialist LinTech Global Inc. is recruiting for an IT Service Management Specialist to support our contract at USPSOIG. Location: 100% Remote from Home Position Description Maintain the health, performance, and reliability of the ServiceNow platform. Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. Manage user roles, permissions, and access control in alignment with s
Posted 1 day ago | Updated 11 hours ago

IT Service Professional

DynPro Inc.

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Frazer, Pennsylvania, USA

Contract

Considering only local candidates for this position. It is a remote role with up to 5% travel as required. We need the Teammate in this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for Customer teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporti
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Posted 4 days ago | Updated 1 day ago

IT Service Management Specialist

Electronic Consulting Services, Inc (ECS Federal)

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Arlington, Virginia, USA

Full-time

Job Description ECS is seeking a ServiceNow ITSM (IT Service Management) Specialist to work remotely . The ideal resource will be responsible for: Maintaining the health, performance, and reliability of the ServiceNow platform. Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. Manage user roles, permissions, and access control in alignment with security policies and organizational standards. P
Posted 7 days ago | Updated 11 hours ago

IT Service Desk Specialist II

American Systems Corporation

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San Diego, California, USA

Full-time

Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities As an IT Service Desk Specialist you will have the opportunity to do the following: Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. Diagno
Posted 16 days ago | Updated 2 hours ago

IT Service Delivery Director

University Health

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San Antonio, Texas, USA

Full-time

POSITION SUMMARY AND RESPONSIBILITIES Responsible for the definition, delivery, and continuous improvement of IT services for University Health which consists of Help Desk, Field Engineering, Network Operations Center, phone operators, and end user procurement. Primary focus is on the service and delivery of technological solutions that are aligned with the critical business processes of the University Health. This position is responsible for the coordinated management of interdependent and ex
Posted 2 days ago | Updated 9 hours ago

IT Service Desk Lead

Robert Half

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Berlin, Wisconsin, USA

Full-time

Description Job Title: IT Service Desk Lead Job Type: Full-Time (Permanent) Job Summary: Robert Half is seeking a skilled and motivated IT Service Desk Lead for our client near Berlin, WI! In this role the ideal candidate will oversee their desktop support and help desk team to ensure the efficient delivery of technical solutions to end users; additionally, this role presents the opportunity to act as a technical expert, mentor team members, and implement best practices to maintain the organ
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Posted 13 days ago | Updated 11 hours ago

IT Service Desk Analyst

TEKsystems c/o Allegis Group

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Chicago, Illinois, USA

Full-time

Description MANAGED SERVICE PROVIDER ENVIRONMENT EXPERIENCE HIGHLY PREFERRED The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive a
Posted 4 days ago | Updated 11 hours ago

IT Service Desk Analyst

TEKsystems c/o Allegis Group

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Dallas, Texas, USA

Full-time

Description MUST HAVE MANAGED SERVICE PROVIDER ENVIRONMENT EXPERIENCE The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and resu
Posted 4 days ago | Updated 11 hours ago

IT Service Desk Analyst

TEKsystems c/o Allegis Group

•

Houston, Texas, USA

Full-time

Description MANAGED SERVICE PROVIDER ENVIRONMENT EXPERIENCE HIGHLY PREFERRED The Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive a
Posted 4 days ago | Updated 11 hours ago