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Summary About the Product Concierge is Guidewire's omnichannel AI agent for P&C carriers. It answers the phone when a policyholder has just had an accident, takes first notice of loss, asks the questions a good adjuster would ask, and writes a clean claim into ClaimCenter. It runs in production today with real carriers and real policyholders, not as a demo. Two things make this harder than a typical chatbot. First, it has synchronous voice: latency is a product requirement, not a metric on a d
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