Baltimore, Maryland
•
Today
Key Responsibilities Production Operations Enablement via ServiceNow Enable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management Reduce response times and manual triage by integrating observability, logging and alerting platforms (Ex: BigPanda, OpsRamp, Elastic, Datadog, grafana, etc) into automated incident creation and enrichment workflows Provide support managers with role-specific dashboards for SLA adherence
Full-time
USD 140,000.00 - 180,000.00 per year




