•Remote or Cleveland, Ohio, USA
Description Job Summary: Monitors and provides frontline and secondary support with Information Systems (IS) issues (e.g. hardware, software, telecommunications, performance, education-related, etc.) for all users. Assists with overseeing the day-to-day operations of the Data Center. Responds efficiently/effectively to monitoring alerts, including issues regarding operating systems, networking, and applications. Enables customers to remain productive in their business and clinical operations. Ac 