Remote
•
Today
Genesys Pure Engage Architect Remote Roles and Responsibilities Define end-to-end contact center architecture across voice, digital, WEM, and outbound prem/private cloud/hybrid. Create HLD/LLD, reference architectures, and routing/IVR design standards. Ensure scalability, HA/DR, resiliency, and performance (capacity models, concurrency, Design call flows, IVR/IVA, and routing (URS/Strategy, GVP/Voice, ORS/Composer). Model queues, skills, DN/Places, Agent Groups, and stat server needs. Plan digit
Easy Apply
Contract, Third Party
Depends on Experience