Remote
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2d ago
Job Description: L1 Support Specialist (USA - 100% Remote) Position Overview Role: L1 Technical Support Specialist Location: 100% Remote (USA-based clients / operations) Type: Full-Time / Contract Key Responsibilities Provide first-line technical support (L1) to end-users via ticketing system, chat, email, and phone. Troubleshoot, diagnose, and resolve basic hardware, software, network, and access issues. Document all troubleshooting steps, escalations, and resolutions clearly in the IT service
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