Hartford, Connecticut
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Today
Job Description: We are looking for an experienced Contact Center Tester to join our QA team. The ideal candidate will have hands-on experience testing Contact Center solutions (such as Amazon Connect, Genesys, Cisco, or Avaya), with a strong focus on IVR, telephony integrations, and end-to-end call flow validation. Five9 or any other Contact Center adaptor with the below assurance skills: call authentication, 2-way texting, video calling, scheduler call back features etc. Secure 2-way texting V
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