service jobs in District of Columbia

Integration Technical Service Manager - Hanover, MD // hybrid role, 3x a week

Maryland

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3d ago

Integration Technical Service Manager Hanover, MD. It is a hybrid role, 3x a week 7 Months Visa , GC Top Skills: Experience managing large enterprise projects Experience with driving project health and working with multiple stakeholders. Experience managing technical teams and understanding source code management, design principles, service-based architecture. Ability to provide solutions for scalability of projects. Technical expertise: Will not be hands on coding, but need to have exper

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Contract

Service Desk Manager - ()

Washington, District of Columbia

•

Today

About this Position: Job Title: Service Desk Manager Responsibilities: Oversee and manage a team of IT Support technicians, including training, coaching, and performance monitoring. Provides leadership and direction to IT Support team, fostering a collaborative and high- performance work environment. Ensures that IT Support tickets adhere to high quality standards, meet ticketing SLAs, and meet the expectations of customers. Ensures that IT Support staff provide timely and effective support to

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Full-time, Contract

Service Desk Agent

Falls Church, Virginia

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Today

Service Desk Agent Falls Church, VA Secret Clearance We are looking for a Service Desk Agent to join our team in support of the DHA MEDCOP program. This is a great opportunity for someone who enjoys solving technical problems and providing customer support while utilizing their security clearance. Job Description: The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour shifts at the client

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Full-time

Service Management Lead

Alexandria, Virginia

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Today

Overview GovCIO is currently hiring a Service Management Lead for our program with the US Coast Guard. This position will be located in Alexandria, VA and will be a hybrid remote position. Responsibilities Correlates threat data from various sources to establish the identity and modus operandi of hackers active in client's networks and posing a potential threat. Provides the customer with assessments and reports facilitating situational awareness and understanding of current cyber threats and

Full-time

USD 165,000.00 - 214,000.00 per year

IT Service Desk Manager

Hybrid in Washington, District of Columbia

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12d ago

Our client, a global law firm, is seeking an Information Technology (IT) Service Desk Manager in their Washington DC office. The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment. Responsibilities include

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Full-time

$136,000 - $185,000

Salesforce Service Cloud Consultant

Washington, District of Columbia

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26d ago

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with h

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Full-time

Depends on Experience

Talent Service Delivery Lead

McLean, Virginia

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4d ago

Talent Service Delivery Lead McLean, VA 12+ Months JOB REQUIREMENTS (Education, Experience, and Training): 3 5 years of experience with Oracle HCM Cloud, with hands-on implementation experience in the Help Desk module. Ability to travel 15-20%. Proven track record of configuring Oracle HCM Help Desk, including workflow design, SLAs, queues, and knowledge management Strong understanding of HR processes, case management, and associate service delivery. Experience with chatbot integrations. Famili

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Contract

$0 - $0

Talent Service Delivery Lead

Hybrid in McLean, Virginia

•

Today

REMOTE W/15-20% TRAVEL 3-5 years of experience with Oracle HCM Cloud, with hands-on implementation experience in the Help Desk module. Ability to travel 15-20%. Proven track record of configuring Oracle HCM Help Desk, including workflow design, SLAs, queues, and knowledge management Strong understanding of HR processes, case management, and associate service delivery. Experience with chatbot integrations. Familiarity with ServiceNow, HR Help Desk and other HR support platforms. Background in cha

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Contract, Third Party

IT Service Desk Supervisor

Hybrid in Washington, District of Columbia

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12d ago

The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager. Responsibilities include but are not limited to: Managing the day-to-day operations of the ser

Full-time

$110,000 - $130,000

SRE Service Availability Manager

Hybrid in Bethesda, Maryland

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20d ago

About Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise

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Contract, Third Party

$80,000 - $100,000

Sr Salesforce Service Cloud Eng.

Bethesda, Maryland

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Today

job summary: Seeking a Senior Service Cloud Engineer to lead ongoing support for both new and existing Salesforce Service and Sales Cloud platforms. The ideal candidate will be an experienced engineer with a proven track record of implementing Salesforce Service Cloud, integrating them into large enterprise solutions. This engineer will serve as a service delivery and sales subject matter expert, contributing to technical design, development, and testing while collaborating with various partner

Contract

USD50 - USD75

Service Desk Technician Tier 2

Washington, District of Columbia

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Today

Req ID: 37918 Summary Service Desk Technician Tier 2 Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your c

Full-time

USD 30.86 - 35.00 per hour

Service CCaaS Technology Delivery Manager (CMT)

Arlington, Virginia

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Today

We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services

Full-time

USD 94,400.00 per year

Service CCaaS Technology Delivery Manager (H&PS)

Arlington, Virginia

•

Today

Full-time

USD 94,400.00 per year

Senior IT Service Quality Manager (Active Secret Clearance)

Alexandria, Virginia

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Today

Suvi is hiring a Senior IT Service Quality Manager in Alexandria, VA to analyze, monitor and improve the quality of IT services across all DoD OIG divisions. This includes developing quality benchmarks, establishing and refining key performance indicators (KPIs), and conducting business impact analyses to ensure IT programs and services are effective, efficient, and aligned with organizational goals. To join our team of outstanding professionals, apply today! Responsibilities Assess existing p

Full-time

IT Service Desk Manager (Recent Law Firm Experience Required)

Hybrid in Washington, District of Columbia

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6d ago

The Information Technology Department has an opening for an Information Technology (IT) Service Desk Manager in the Washington DC office. The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment. Responsibili

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Full-time

$136,000 - $185,000

Sr. Business Process Consultant, IT Service Management Workflow (Federal/TS Clearance)

Remote or Washington, District of Columbia

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Today

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But thi

Full-time

USD 135,300.00 - 236,800.00 per year

Manager IT Service Desk & Healthcare Support

Vienna, Virginia

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25d ago

About GSPANN GSPANN is a digital transformation partner helping organizations accelerate innovation and deliver exceptional customer experiences. With over 20 years of expertise, we specialize in data, analytics, cloud, digital commerce, customer experience, and AI-driven solutions. We work with Fortune 500 companies and global enterprises across industries, providing consulting, technology, and managed services. Our team of passionate professionals blends strategic thinking, technical expertis

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Full-time

Depends on Experience

Service Delivery Manager, Wireless Government Telecom

Hybrid in Rockville, Maryland

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18d ago

Turning Point Global Solutions LLC (TurningPoint) is seeking experienced Service Delivery Managers, Wireless Government Telecom. This position is contingent upon program award. As a Service Delivery Manager, with expertise in government telecom support, you will be responsible for supporting the management of one or more clients within a large-scale federal wireless telecom management program. The program is an IDIQ contract type, with work funded through multiple task orders. This role require

Full-time

$95,000 - $116,000

Service Desk Tier 1

Hybrid in Bowie, Maryland

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Today

Title: Service Desk Location: Washington, DC Duration: 3 month contract to hire Work Requirements: SummaryFirst 3 weeks onsite for training then can transition to full remote (Weekend overnight shift) The MIL Corporation seeks a Help Desk Support I to support a federal government client at one of our Washington, DC Metropolitan area locations. Responsibilities Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. Assi

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Contract

BASED ON EXPERIENCE

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service jobs in Washington, DC, USA