service Jobs in District of Columbia

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Service Desk Technician (Remote)

Tandym Tech

•

Remote or Silver Spring, MD, USA

Contract, Third Party

A recognized services organization in Maryland has a great Remote opportunity awaiting a new Service Desk Technician. In this role, the Service Desk Technician (Remote) will be responsible for providing software, hardware, and network problem resolution for end users. Responsibilities: The Service Desk Technician (Remote) will: Provide technical support to customers for a wide range of computer-related issues Actively listen to customer problems and be able to document them appropriately Follow-
Posted 1 hour ago | Updated moments ago

Service Desk Engineer

Take2 Consulting

•

Reston, VA, USA

Contract

Responsibilities: Customer Support:Provide complex technical support for customers via oracle ticketing system, email, phone, hands-on, and remote administration of systemsAbility to work in a positive, fast paced, and challenging environmentAlways maintain a professional and positive relationship with end usersEffectively utilize and contribute to existing knowledge bases (internal and external)Excellent communication skills with end users, peers, and managementAnticipates end user impact and p
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Posted 1 day ago

Notification Service Lead

Digital Intelligence Systems, LLC

•

Columbia, MD, USA

Full-time

Job Summary The Notification Service Lead role will be responsible for leading a team of Analysts and managing all aspects of client's notification service. This role requires significant attention to detail and consistency in operations. In this role, the candidate will lead by example and assist the team in prioritizing work as well as establishing clear operating structure and processes. In addition, the candidate will contribute to the future of client's notification service with direct inv
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Posted 14 days ago | Updated moments ago

Service Application Engineer

SAIC

•

Arlington, VA, USA

Full-time

Job ID: 2311974 Location: ARLINGTON, VA, US Date Posted: 2023-08-29 Category: Information Technology Subcategory: Cloud Comp Engr Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: No Description SAIC is seeking a Application Engineer to join our energized team to support the Department of Air Force's (DAF) mission to establish and maintain the Advanced Battle Man
Posted 28 days ago | Updated 1 hour ago

AVP Service Management

Zachary Piper Solutions, LLC

•

Laurel, MD, USA

Full-time

Piper Companies is looking for an Assistant Vice President of Service Management to join a credit union. This is a full-time position based in Laurel, MD. Essential Duties of the AVP Service Management: Supports the success of their direct reports by providing them what they need to be successful in creating valueImproves the operations of the Information & Technology Services department by leveraging industry best practices and frameworks, particularly IT Service Management (ITSM) and IT Infr
Posted 12 days ago | Updated 1 hour ago

Senior Service Management Systems Engineer, Hybrid - G

Next Step Systems

•

Washington, DC, USA

Full-time

Senior Service Management Systems Engineer, Hybrid, Washington, DC The Senior Service Management Systems Engineer provides support in implementing and designing services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned tasks and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and de
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Posted 12 days ago | Updated 2 hours ago

Field Service Technician

Kelly

•

Manassas, VA, USA

Full-time

Field Service Technician (Tech Support) Location: Manassas, VA Temp to Hire; 6 months $30- $35 a hour Security Clearance: Must be secret clearance eligible Position Description Supports computer users with the installation of hardware/software and networking components to meet personal computer needs. Win7/Win10/Win11/RedHat Linux. Upgrades and deployment of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper f
Posted 60+ days ago | Updated 1 hour ago

Senior Director, Service Desk

Red River Technology LLC

•

Chantilly, VA, USA

Full-time

Position Summary: Red River is seeking a Senior Director, Service Desk to join our growing team! This individual will lead a team of technicians and engineers supporting all Red River Managed Service clients . The SD SD is responsible for the day-to-day operations of the service desk and ensuring processes and procedures are in place for effective and efficient operations in support of our employees and customer s . The SDSD will play a vital role in boosting end user experience by ensuring the
Posted 19 days ago | Updated moments ago

Marketing Director (IT Staffing Service & Solution Sales)

Beacon Systems, Inc

•

Vienna, VA, USA

Full-time

About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Position: marketing director Location: Remote - Vienna, VA Duration: Long Term-Permanent Posit
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Posted 42 days ago | Updated 5 days ago

Service Desk Manager

GLOBAL IT CON LLC

•

Washington, DC, USA

Contract

Responsibilities: Manage the help desk team and evaluate performance.Ensure customer service is timely and accurate on a daily basis.Recruit, train and support help desk representatives and techniciansSet specific customer service standards.Contribute to improving customer support by actively responding to queries and handling complaints. Skills Proven work experience as a Help desk managerSomeone who knows as how to set up national service desk, automate chatbot call center.ITSM with FreshServ
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Posted 34 days ago | Updated 21 days ago

Field Service Engineer (PC support)

WB Solutions LLC

•

Vienna, VA, USA

Contract, Third Party

Field Service Engineer (L1 & L2) #Onsite Roles Location’s: RTP (Raleigh) NC, Vienna VA, San Jose CA, Experience : 4- 8 Years Field Service Engineer: Resource who can provide end user support services at customer site; face-to-face and remotely. Supported services include hardware break-fix repair, OS remediation, support to mobile devices (phones, tablets), Installation, Move, Add, Change and Lifecycle Refresh on end user hardware, OS migration, Executive Support, Hands and Eyes Support. Mana
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Posted 55 days ago | Updated 14 hours ago

Customer Service - Documentation Specialist

The Evolvers Group

•

Rockville, MD, USA

Full-time

We are seeking Customer Service Specialist – Global Controls is a non-supervisory position within the Customer Service Department reporting to The Manager of Customer Service, Global Controls. The incumbent is responsible for daily receiving and processing of international controlled substances and listed chemical orders in compliance with applicable DEA, State of Maryland, and international regulations. The Customer Service Specialist – Global Controls is a highly specialized position requiring
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Posted 20 days ago | Updated 13 days ago

Service Desk Manager

Zachary Piper Solutions, LLC

•

McLean, VA, USA

Full-time

Piper Companies is seeking an experienced Service Desk Manager to join our team . The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users. Responsibilities for the Service Desk Manager include: • Manage and oversee the daily operations of the service desk, including incident management, request fulfillment, and problem resolution. • Lead and motivate a team of service desk analysts, providing guidance, coachin
Posted 60+ days ago | Updated 1 hour ago

IT Service Management ( ITSM ) Operations Advisor

SAIC

•

Fort Belvoir, VA, USA

Full-time

Job ID: 2308759 Location: FORT BELVOIR, VA, US Date Posted: 2023-06-22 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: TS/SCI with Poly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description Job Description: SAIC has multiple openings for IT Service Management (ITSM) Operations Advisors to assist a Government customer oversee the daily operation
Posted 60+ days ago | Updated 1 hour ago

Service Delivery Manager- 100% Remote

Motion Recruitment

•

Remote or Arlington, VA, USA

Full-time

Service Delivery Manager The Service Delivery Manager will be responsible for managing, planning, and overseeing service delivery of Cloud-based ERP systems, operations and sustainment of solutions deployed into customer environments. The company is a wholly owned subsidiary of SAP focused on security issues for the U.S. government so that SAP can bring technology and innovation to customers across government regulated industries. The company is located in the DC Metro area, a 6-month contract-t
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Posted 60+ days ago | Updated moments ago

Service Desk Analyst

Arnold & Porter Kaye Scholer LLP

•

Washington, DC, USA

Full-time

The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift: 11 p.m. to 11 a.m. Friday-Saturday and Saturday-Sunday7 a.m. to 2:45 p.m. Monday and TuesdayThe Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include but are not limited to: Providing end-user support services, troubleshooting assistance, and probl
Posted 60+ days ago | Updated 40 days ago

Senior Manager of Service Delivery & Operations - Healthcare Pharma / POS

3coast

•

Elkridge, MD, USA

Full-time

RG19759 H-1b candidates are welcome to apply!! Position: Senior Manager of Service Delivery & Operations - Healthcare Pharma / POS Location: Elkridge, MD Compensation: $175,000 - $225,000 + Excellent Benefits + Paid Relocation Job Description: Directing application solutions and technical teams, a retail point-of-sale prescription/pharmacy system, and managed major projects. Acting as liaison between state and technical development/support teams. Taking ownership for client implementatio
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Posted 60+ days ago | Updated 1 hour ago

Service Desk Agent

Hexaware Technologies, Inc

•

Remote or Jersey City, NJ, USA

Full-time

Position: Service Desk Agent Location: Jersey City (Remote) Hiring: Fulltime Note: Work Location and Requirements This is a hybrid of in-office and working from home position. The candidate will be able to work from home the majority of the time but will also be required to come into the office based on a regular schedule, job performance and as needed for client visits, training, or other events. The candidate would also be expected/required to come into the office for any WFH disruptions/
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Posted 19 hours ago

Platform Service Engineer

SAIC

•

Remote

Full-time

Job ID: 2313323 Location: REMOTE WORK, TX, US Date Posted: 2023-09-25 Category: Software Subcategory: DevSecOps Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: No Description SAIC is seeking a Platform Service Engineer to join our energized team to support the Department of Air Force's (DAF) mission to establish and maintain the Advanced Battle Management Syste
Posted 13 hours ago | Updated 1 hour ago

Customer Service Agent

Collabera LLC

•

Remote or Boston, MA, USA

Full-time

Title: Customer Service Representative Location: 100%REMOTEDuration: 6+ monthsResponsibilities: Monitor and sets targets for call agents to achieve based on aligned KPIs Provides feedback guidance and support to call agents. Reviews and assesses current procedures and identifies opportunities to improve claimant service, effectiveness, and productivity. Works with Enablement Manager to escalate and resolve all technology roadblocks for new and existing agents that cannot be resolve by Team Le
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Posted 1 day ago | Updated moments ago