Sla jobs in bolingbrook, il

Service Performance / SLA Analyst (Journeyman)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Journeyman Service Performance / SLA Analyst to lead performance measurement, service-level governance, operational analytics, and performance reporting for the USMEPCOM ENLIST program. This role develops and maintains key performance indicators, Service Level Agreements, and Service Level Objectives while analyzing service data to identify trends, risks, recurring issues, and opportunities for improvement. The Service Performance / SLA Analyst will support the ITS

Full-time

Director, AI-Enabled Software Delivery

Chicago, Illinois

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Today

Rate is one of the nation's top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate's Loan Officers rank among the best in the country. From p

Full-time

USD 200,000.00 - 250,000.00 per year

Commercial Services Officer

Chicago, Illinois

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Commercial Services Officer for a contract assignment with one of our premier Mining clients in Chicago, IL . Our Commercial Services team will streamline and guide how we invest in and harness technology for Commercial. This team will modernize and digitize our manual processes, addressing pain points and focusing on initiatives to improve customer experiences. We see Commercial Services as the engine room with their focus on post

Contract

USD 35.00 - 37.00 per hour

Camunda Lead/Architect

Hybrid in Chicago, Illinois

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Today

Camunda Architect Location: Chicago IL Must Have Technical/Functional Skills Dedicate assigned business & enterprise architect to conduct workshops with GB Navigator team as they digest business requirements and opportunities on claim lifecycle. 1. Define the GB Camunda contract-usability model up front: what constitutes a process instance, how long-running claims are decomposed into modular orchestrated events/sub-processes, and how we avoid designing one monolithic process per claim. 2. Defi

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Contract, Third Party

Depends on Experience

Short Term Planning Analyst

Chicago, Illinois

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26d ago

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinker

Full-time

USD 98,000.00 - 115,000.00 per year

IT Contact Support Intern, Chicago, IL - Onsite Opportunity

Chicago, Illinois

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Today

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we're developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you'll help to evolve our business m

Full-time

USD 25.00 per hour

IT Management Analyst

Remote

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3d ago

Role - IT Management AnalystLocation -Elk River, MN (OR) Chaska, MNShift -Night Shift Position SUN-MON-TUE, and every 3rd week, one extra day, either SAT or WEDMust-haveSkillsMainframe OperationsLPARWorkload AutomationMainframe Batch ProcessingCICSDB2Mainframe MaintenanceSLA MonitoringIncident ManagementMandatory Skills Description2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree.Minimum 2+ years of experience supporting w

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Third Party, Contract

$28 - $30

Senior Engineer, Data Center Operations

Chicago, Illinois

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Today

Job Description Job Purpose The Senior Data Center Operations Engineer (SDCOE) is primarily responsible in ensuring that all activities carried out in the Data Center & Access Center's conform to Data Center Procedures and industry best practice. The SDCOE will carry out Data Center works as directed, these works could be project based or tasks received via incident management or workflow management tools. In all cases the SDCOE will ensure that Change Control rules are followed and support do

Full-time

USD 103,000.00 - 135,000.00 per year

Senior Data Engineer

Chicago, Illinois

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Today

Our Company Optum Rx is helping people access safe and effective prescription medications and therapies at more affordable costs than those charged by manufacturers as part of Optum's mission to help millions of people live healthier lives. The work you do with our team supports better health outcomes by connecting people to the pharmacy benefits, medications, and services they need to feel their best. Join us to start Caring. Connecting. Growing together. Position Summary As a Senior Data En

Full-time

USD 91,700.00 - 163,700.00 per year

Informatica IICS Support Consultant

Remote

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Today

Job Title- IICS Support Consultant Location- Remote (USA), EST preferred Duration - 6 Months+ Job Description- Experience:10+years in data integration and production support, with strong hands-on IICS experience. Key Responsibilities Lead onsite production support for Informatica Intelligent Cloud Services (IICS), ensuring stability and availability of data integration jobs and pipelines. Monitor IICS jobs, mappings, mapping tasks, taskflows, and schedules; troubleshoot failures and perform

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Contract

50 - 52

Senior Software Engineer - Guidewire Developer

Chicago, Illinois

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Today

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Senior-level individual contributor responsible for designing, configuring, integrating, developing, and supporting complex Guidewire Cloud applications. Leads Guidewire solution design, configurations, and integ

Full-time

USD 72,000.00 - 141,000.00 per year

Oracle EBS/ ERP Federal Financials Functional Consultant

Remote

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2d ago

Position: Sr Oracle EBS/ ERP Federal Financials Functional Consultant Location: Remote for DMV Location only Duration: Longterm VISA: No Constraints Rate: $ Open on W2/C2C No of Positions: Client: SAS Global Services LLC / FDA We work with ( H1b transfers and any EAD) Mandatory Skills: Must have 10+ years of Oracle ERP experience and strong hands on with R12Should be eligible to get public trust clearance and must have worked in the US for the last 5 years.Experience with PRISM, IPP, Travel int

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Contract, Third Party

Depends on Experience

Modern IT Service Management Manager

Chicago, Illinois

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Today

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries

Full-time

USD 94,400.00 per year

Director, Platform Security Engineering and Operations

Chicago, Illinois

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Today

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we

Full-time

USD 164,600.00 - 288,000.00 per year

Engineering Manager with AIOPS || REMOTE || W2 & C2C

Remote

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28d ago

Engineering Manager AI Ops & Autonomous Operations Platform We are seeking an Engineering Manager to build and lead an enterprise AI Ops platform that transforms IT operations through AI, automation, and observability. Lead the development of a greenfield AI Ops and Autonomous Operations platform. Build capabilities for proactive monitoring, intelligent alerting, and self-healing systems. Establish enterprise standards for observability, reliability, and operational intelligence. Own the AIOps

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Contract

Depends on Experience

Sr Associate, SW Eng

Chicago, Illinois

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Today

Full-time

USD 88,900.00 - 151,100.00 per year

Customer Success Systems Administrator

Remote

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18d ago

Zendesk Administrator w2 - Ideally NYC but may consider remote Role Overview The client is building out a best-in-class Customer Success and Support infrastructure, with Zendesk as our primary support platform alongside a growing suite of Customer Success tools. Were looking for a Customer Success Systems Administrator to own and evolve this ecosystem end to end. In this role, youll lead the implementation, configuration, and ongoing optimization of Zendesk while also supporting adjacent CS p

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Contract

Depends on Experience

10888 - Network Security Engineer II

Joliet, Illinois

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Today

10888 - Network and Cybersecurity Engineer II Location: Joliet , IL (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll driv

Full-time

Customer Service Agent (Call Center)- $18/hr

Remote

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2d ago

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Pay rate $18/hr Candidates living within United States will be considered due to Government requirement KPI managementService Level Agreement (SLA)CRM toolscustomer service operations

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Full-time

QA Specialist - Service Management Quality (Journeyman)

Chicago, Illinois

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Today

Overview DecisionPoint seeks a Journeyman QA Specialist to provide service-management quality assurance for the USMEPCOM ENLIST program. This role supports the Information Technology Service Management Plan and Service Management System by validating process implementation, standard operating procedure adherence, SLA/SLO performance, service quality, operational reporting, and continual-improvement activities across the program. The QA Specialist will conduct process audits, analyze performance

Full-time

Sla jobs in Bolingbrook, IL, USA