Alpharetta, Georgia
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Job Details: Job Title: Senior Support Technician Duration: Long-Term Contract Location: Alpharetta, GA || Onsite Job Description: About the Role This role focuses on complex technical challenges, major incidents, problem management, service improvement, and raising the capability of the wider support team. You''ll be expected to:Lead technical investigations for complex, recurring, and high-impact issues.Act as the senior escalation point within the Level 2 support team.Drive Root Cause Analys
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