Hybrid in Madison, Wisconsin
•
14d ago
Under the general supervision of the Client Engineering Desktop Supervisor, this position provides advanced technical support and serves as an escalation point for the Help Desk II team. The Help Desk technician ensures timely resolution of complex technical issues, assists in root cause analysis, and plays a critical role in mentoring staff and improving service delivery through documentation, process optimization, and collaboration with other IT teams. Responsibilities: Serve as a Tier 2 esca
Easy Apply
Contract
$35+