Santa Clara, California
•
9d ago
Key Responsibilities Team Leadership & Service Delivery Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules and on-call coverage. Serve as the escalation point (Tier 2/3) for complex AV, UC, and conference room issues. Define and maintain support processes, SOPs, runbooks, and knowledge base articles. Track and report on KPIs and SLAs (ticket volume, resolution time, room uptime, user satisfaction) and drive improvements. UC & Meeting Platform Owner
Easy Apply
Part-time
$30 - $36