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Contact Center Solution Architect - Manager -

Cognizant

•

Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing
Posted 4 hours ago

Genesys Data & AI Architect

ClearBridge Technology Group

•

Phoenix, Arizona, USA

Contract

Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Genesys Data & AI Architect for a 12-month hybrid contract. The consultant will be supporting a contact center CCaaS migration and build and will be responsible for defining data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. The consultant will evaluate and recommend which data architecture that will minimize impact for downstre
Posted 13 days ago | Updated 3 hours ago

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a
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Posted 12 days ago | Updated 12 days ago

UKG Functional Consultant

TechDigital Corporation

•

Remote

Third Party, Contract

Mandatory Skills Around 8 years of experience in UKG Products with 2-3 years hands-on experience in UKG Pro WFM ( formerly UKG Dimensions) Skifigures and scheduled interfaces between UKG and other systems Work with business users to understand the requirement and create functional design Implement UKG Dimensions with needed configurations Pay Rule Conflled in Analysis, Configuration and Data Integration Coniguration & Support Accruals Management Module Expertise: Pay Rule Configuration & S
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Posted 19 days ago

Genesys Consultant :: Phoenix AZ

Sage IT Inc

•

Phoenix, Arizona, USA

Contract, Third Party

Genesys Developer Phoenix, AZ Long Term Contract JD: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated, retired, or replaced. knowledge of Routing Logic & WFM Analyze exi
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Posted 7 days ago | Updated 4 hours ago

Solution Architect?

Optima Global Solutions

•

Camden, New Jersey, USA

Full-time

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject
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Posted 60+ days ago | Updated 1 hour ago

Senior Application Developer - UKG Pro

Cargill

•

Wayzata, Minnesota, USA

Full-time

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare,
Posted 15 days ago | Updated 6 hours ago

Senior Infor CloudSuite Specialist

Healthcare IT Leaders

•

US

Full-time

Our healthcare client is looking for a Senior Infor CloudSuite Specialist to join their team in a contract-to-hire capacity. This individual will help with the build-out of Infor CloudSuite as the client acquires health systems and merges operational systems, and will ultimately participate in support and post-implementation enhancement operations. Requirements: CloudSuite experienceWFM/Workbrain time & attendance module experience and one or both of GHR/FSMExperience with specific tools: IPA,
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Posted 5 days ago | Updated 3 hours ago

Healthcare Operations Contact Center Manager

Gainwell Technologies LLC

•

Houston, Texas, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We are seeking a dynamic and results-driven Contact Center Manager to oversee daily operations and play a critical role in impl
Posted 2 hours ago

Healthcare Operations Contact Center Manager

Gainwell Technologies LLC

•

Austin, Texas, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We are seeking a dynamic and results-driven Contact Center Manager to oversee daily operations and play a critical role in impl
Posted 2 hours ago

Healthcare Operations Contact Center Manager

Gainwell Technologies LLC

•

Dallas, Texas, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We are seeking a dynamic and results-driven Contact Center Manager to oversee daily operations and play a critical role in impl
Posted 2 hours ago

UKG Applications Manager

Apex Systems

•

Oceanport, New Jersey, USA

Full-time

Job#: 2079742 Job Description: UKG Applications Manager (direct hire, full time - no C2C / 1099 contract options) Location: Oceanfront, NJ - hybrid (~25% with flexibility) Duration: Permanent Candidates must be authorized to work without sponsorship in the United States both now and in the future. Summary Our healthcare client is looking for a UKG Applications Manager who is a subject matter expert in UKG Pro WFM. The client is moving from ADP eTime to UKG. Job Overview The UKG Applicatio
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Posted 15 days ago | Updated 6 hours ago

Infor CloudSuite Engineer (remote)

Liberty Personnel, Inc

•

Philadelphia, Pennsylvania, USA

Contract

Join a cutting-edge project aimed at revolutionizing systems in Philadelphia! We are on the hunt for talented individuals to become a part of an exciting six-year initiative that merges operational systems as we acquire new systems. This opportunity not only allows you to work on a high-impact project but also provides tremendous growth potential for those with a developer background eager to learn about Infor CloudSuite. Join our dynamic team that fosters innovation and offers a supportive lear
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Posted 60+ days ago | Updated 1 day ago

UKG Integrations Consultant (Solution Architect)

Accenture LLP

•

Remote or Houston, Texas, USA

Full-time

We are: We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global commun
Posted 15 days ago | Updated 6 hours ago

Workforce Management Forecasting Data Scientist

Chewy

•

Louisville, Kentucky, USA

Full-time

Our Opportunity: Here at Chewy, we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and maintain short-term forecasts across all operational channels, including inbound calls, chats, and back-office queues (charge). This role is essential to aligning staffing with workload demand, enabling informed scheduling, real-time support, and performance planning. The ideal candidate brings strong analytical skill
Posted 1 day ago | Updated 6 hours ago

Contact Center Platform Architect

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Now Hiring: Contact Center Data & AI Architect (Phoenix, AZ) Shape the future of AI-powered customer experience in the enterprise. Were supporting a major enterprise through a full-scale cloud contact center transformationand we need a seasoned Contact Center Architect who thrives at the intersection of data strategy, CCaaS migration, and AI enablement. If you're fluent in Genesys, Five9, NICE, or similar platformsand can design scalable data pipelines while partnering with AI/ML teams to build
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Posted 13 days ago | Updated 5 days ago

Business Intelligence (Advanced Analytics Developer)-Remote-W2 Only

InfoVision, Inc.

•

Remote

Contract

Hi, Please review the below job requirement and let me know if you are good to submit with the below details filled and your latest resume ASAP. Business Intelligence (Advanced Analytics Developer)-Remote Type: W2 Only Skills: UKG Pro, WFM, Data Visualization, Power BI or Tableau Responsibilities: Design and develop custom reports within the UKG Pro WFM system Work closely with stakeholders to gather requirements and ensure reports meet business needs Analyze data and provide insights to drive
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Posted 60+ days ago | Updated 1 day ago

Sr. Software Engineer (Java) - Hybrid

Resolution Technologies

•

Plano, Texas, USA

Full-time

Senior Java Developer Career Opportunity Our client, who is a global leader in contact center solutions, is seeking a dynamic individual with high energy and drive to join their Work Force Management (WFM) software development team as a Senior Software Engineer. This engineer will primarily focus on the development of server-side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in Agile development environment
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Posted 4 days ago | Updated 3 hours ago

Sr. Kronos Functional Consultant

Swanktek

•

Dallas, Texas, USA

Contract, Third Party

We are looking for a highly skilled Kronos Functional Consultant Workforce Management (WFM) to join our HR Technology team. You will play a key role in driving the optimization, configuration, and integration of UKG/Kronos WFM solutions, ensuring alignment with operational and compliance requirements across the organization. Experience with Kronos Activity Module will be highly regarded. Key Responsibilities Collaborate with business stakeholders (Operations, HR, Payroll) to gather and translat
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Posted 14 days ago | Updated 13 days ago

UC Engineer III

Chewy

•

Richardson, Texas, USA

Full-time

Our Opportunity At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners everywhere! We have evolved into an innovative Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our enterprise-wide Omnichannel migration initiative, delivering seamless customer experien
Posted 53 days ago | Updated 6 hours ago