Position: Contact Center Engineer Location: Lansing, MI Duration: 1 Year Job Description: Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Lev

Please find details for this position below: Title : Senior IT Project Manager Location : Wall, NJ 07719 Duration : Up to 18 Months Additional Job Details: Basic Function: Team is seeking a highly skilled and Senior IT Project Manager specializing in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) to spearhead the modernization of Unified Communications & Collaboration (UCC) platform, which has been in operation for over 20 years.The Senior IT Project Manage

Job Title: Unified Contact Center Engineer (Hybrid Onsite) Location: Lansing, MI Duration: 12 Months+ Pay Rate: $100/hr on C2C / 1099 all inclusive (OR) $90/hr on W2 Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked. Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Senior Bilingual Business Analyst - Contact Center - Hybrid at Gainwell, you can contribute your skills as we harness the

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi

Job Title:- Genesys Consultant | Network | Contact Center Media Server & Gateway Work Location Plano, TX 75075 Contract duration (in months)* 8 Job Details: Must Have Skills (Top 3 technical skills only) * 1. Genesys Cloud 2. Genesys Engage 3. Development Detailed Job Description: Genesys Cloud Lead Developer VR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, a

Job Description Develop, maintain, and execute automation scripts for Contact Center applications using Cyara.Plan and define test strategies, create test cases, and perform manual/automated testing.Collaborate with project teams to understand project architecture and business requirements.Analyze and validate defect leakages, ensuring application quality and performance.Communicate with QA Lead, Dev Lead, and Technical Managers about project activities.Design and develop scalable, flexible, and

CTO Senior Systems Engineer Job Description DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training an

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting

RESPONSIBILITIES: Kforce has a client that is seeking a dedicated and reliable Customer Support Specialist to join their team in San Antonio, TX. This role is on site. This is a long-term contract with potential for full-time conversion. Summary: In this role, the Contact Center Support assists off site managers. They will support corporate and restaurant units and handle HR triage. This role involves monitoring systems, addressing customer inquiries, and troubleshooting technical issues in real

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-69939 Pay Range: $16 - $16.50/hour. Emploayee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (dependin

RESPONSIBILITIES: Kforce has a client in Houston, TX that is looking for a talented Software Engineer to join their team and support our Cloud Contact Center platforms, specifically NICE CXone. Summary: In this role, you will be deeply involved in all aspects of cloud technology for the Contact Center. Your responsibilities will include designing and developing products and features, conducting unit testing, performing code reviews, and resolving bugs identified during the QA process. You will

** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! ** ** We will NOT accept 3rd Party (C2C) Contractors ** Position:Sr. Business Systems Analyst (Customer Contact Center) JOB REF#:43415 - JIH5JP00003607 Duration:2 YEARS - Contract Location:HYBRID - Torrance, CA 90501 Pay Rate:$70.00 - $74.00 per hour (W2 ONLY) We will only consider LOCAL CANDIDATES, we will not conside

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated Delivery and Managed Services. Kindly email with a Word resume along with the position ID number, your hourly rate and availability. Senior Cisco Contact Center Engineer Bloomington, MN (MOSTLY REMOTE) 6 months CTH 25-03988 Job Description Client is curren

Hi, Title: Senior System Engineer Location: Lansing, MI Hybrid 2 days onsite and 3 days Remote Duration: 6 Months + Skills: Cisco Unified Contact Center Express (UCCX), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) Job Summary: The successful candidate will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires e

Cognizant Technology Solutions is currently seeking a highly skilled Contact Center Engagement Delivery Lead who will be responsible for managing client engagement in Contact Center Domain. Cognizant Moment? provides Cognizant?s clients with a unique perspective to foster growth, attract new customers, strengthen loyalty, and drive new revenue streams with intuitive and engaging content and products. One that combines big data insights with the imaginative application of generative AI to drive i

Senior Contact Center Developer Remote Position 12+Month Contract As a senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable bette

Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi