Key Responsibilities 1. Five9 Platform Expertise Perform end-to-end administration of the Five9 environment, including users, agents, skillsets, queues, campaigns, and system variables. Manage system configurations, routing profiles, and operational controls to ensure optimal platform performance. 2. Call Flow & IVR Development Design, build, and maintain IVR call flows using Five9 Studio. Develop and optimize IVR scripting to support business requirements, self-service enhancements, and impr