Job Title: Desktop Support Specialist Location: Albany, NY Desktop support position that will respond to all service requests and document the details of a user request or issue. Responsibilities Duties include, but not limited to the following: 1 Respond to all service requests. 2 Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. 3 Document the details of a user request o