Overview DecisionPoint seeks a Senior Program Manager / Enterprise Service Desk Manager to provide executive-level leadership over Technical Operations Center (TOC) activities, vendor performance, and task order execution in support of the Cybersecurity and Infrastructure Security Agency (CISA). This role serves as the primary Task Order Manager (TOM) and Subject Matter Expert (SME) accountable for end-to-end delivery of Enterprise Service Desk Operations, contract compliance, audit readiness,