Arlington, Virginia
•
Today
The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and collaboration with IT teams to ensure timely and effective problem resolution. Key Responsibilities: * Handle escalated support requests from Tier 1 analysts. * Provide desk-side support for hardware/software issues. * Troubleshoot and support AV equipment (POLY, Cisco, Crestron Certified/ Experience via Zoom,
Easy Apply
Contract


