Mandate skills: Candidate should have proven experience in the Contact Center module as this is a mandatory requirement.Expertise in Power Platforms including Power Apps, Power Automate, and Power BI is essential.Experience in Customer Service is also a must-have for this role.Familiarity with CO-Pilot Studio would be considered an advantage. Digital Contact Center Transformation Architect We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical