Application Support, Production Support Engineer - SCM ticketing systems
Location: Sunnyvale,CA or Sacramento, CA or Austin, TX (Client Office)
Functional Skills:
· Strong Logistics processes in SCM, especially exception Management
· Good understanding of Order-to-Cash (O2C) business processes.
· Experience in L1 and L2 application/production support.
· Knowledge of Incident, Problem, and Change Management processes.
· Ability to perform business impact analysis and prioritize support activities. RCA
Technical Skills:
· Hands-on experience with Log Analytics, infra Monitoring, and Observability tools.
· Strong troubleshooting and diagnostic skills using application and system logs.
· Experience with ticketing systems such as ServiceNow, Jira, Remedy, or equivalent.
· Knowledge of SQL queries, database concepts, and API troubleshooting.
AI Perspective:
· Person with AI skills, creating Agents and report
· ML Knowledge - Workflow orchestration
Soft Skills:
· Excellent verbal and written communication skills.
· Strong stakeholder management and customer-service orientation.
· Ability to communicate effectively with both technical and non-technical teams.
Preferred Overview Experience
· 5 to 8 years of experience in Application Support, Production Support, or Business Support roles.
· Experience supporting Order-to-Cash applications and business processes.
· Experience using log analytics and monitoring tools for incident investigation and performance analysis.
· Experience working with global business and development teams.
Role Objective:
Act as the primary support contact for business users, leverage Order-to-Cash domain expertise, provide L1/L2 production support, utilize log analytics tools for issue diagnosis, and effectively bridge business and development teams to ensure seamless business operations and continuous service improvement.
