Key Responsibilities
Administer and support Microsoft 365 Copilot and related AI services
Manage licensing, configuration, service health, and feature enablement
Evaluate and implement new Copilot capabilities and releases
Maintain service documentation, standards, and operational procedures
Manage credit allocations and monitoring
Serve as the senior escalation point for complex Copilot incidents
Troubleshoot Microsoft Graph grounding, SharePoint and Teams integrations, permissions and data access issues, agent functionality, connector and integration failures, and credit controls and monitoring
Manage Microsoft support escalations and perform root cause analysis
Provide advanced solutioning for Copilot agent use case enablement
Participate in AI governance, capability reviews, and release readiness assessments
Support capability intake, pilot programs, production releases, and lifecycle management
Identify operational risks, dependencies, and support requirements
Partner with IAM, Security, and Architecture teams on access controls and AI integrations
Support Microsoft Graph, SharePoint, Power BI, Power Platform, and Copilot Studio connectivity
Validate connector configurations and enterprise integrations
Monitor service performance, adoption, and utilization metrics
Support executive reporting and AI value realization efforts
Develop and maintain operational dashboards and service health reporting
Required Qualifications
5+ years of experience
Bachelor's Degree
ITIL Certification
Microsoft Copilot or AI-related Certifications
Skills
Microsoft 365 Administration
Microsoft 365 Copilot
SharePoint Online
Microsoft Teams
Microsoft Graph
Microsoft Entra ID
Power Platform
Copilot Studio
Microsoft Cloud Automation
Azure Foundry
Identity and Permissions Troubleshooting
Operational Dashboards and Reporting
ITIL-Based Service Management
Root Cause Analysis
AI Governance
Service Analytics and Adoption Monitoring
Level 3 Technical Support
Pilot Program and Release Management
Cross-functional Collaboration
Schedule
Start date: 2026-10-16
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: compun
- Position Id: MANDC5960339
- Posted 1 day ago
