DirectClient: Texas Department of Transportation(TXDOT)
Solicitation Number: SCTASK1666891
Title: Copilot Platform Administrator
Location: 6230 E Stassney Ln, Austin, TX 78744
Duration: 12 Months with possible extension
Last date for submission: September 23, 2026 (2.00 PM-CST)
Important Note: Position will be 100% Onsite.
Job Description
Copilot Platform Administration
• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring
Level 3 Technical Support
• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot:
o Microsoft Graph grounding
o SharePoint and Teams integrations
o Permissions and data access issues
o Agent functionality
o Connector and integration failures
o Credit controls and monitoring
• Manage Microsoft support escalations and root cause analysis.
• Advanced solutioning for Copilot agent use case enablement
AI Governance & Service Management
• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.
• Identify operational risks, dependencies, and support requirements.
Identity & Integration Support
• Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
• Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
• Validate connector configurations and enterprise integrations.
Service Analytics & Adoption
• Monitor service performance, adoption, and utilization metrics.
• Support executive reporting and AI value realization efforts.
• Develop and maintain operational dashboards and service health reporting
Minimum Qualifications
• Minimum five (5) years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; at least two (2) years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
• Strong knowledge of:
o Microsoft 365 Copilot
o SharePoint Online
o Microsoft Teams
o Microsoft Graph
o Microsoft Entra ID
o Power Platform
o Copilot Studio
o Copilot Chat
o Copilot Cowork
• Experience with ITIL-based service management practices.
• Experience troubleshooting identity, permissions, and cloud service integrations.
Preferred Qualifications
• Microsoft 365 Enterprise Administration experience
• Copilot Studio or AI Agent experience
• Microsoft Graph integration experience
• Power Platform administration experience
• ITIL certification
• Microsoft Copilot or AI-related certifications
• Experience with Azure Foundry
