Job Description
Copilot Platform Administration
Administer and support Microsoft 365 Copilot and related AI services.
Manage licensing, configuration, service health, and feature enablement.
Evaluate and implement new Copilot capabilities and releases.
Maintain service documentation, standards, and operational procedures.
Credit allocations and monitoring
Level 3 Technical Support
Serve as the senior escalation point for complex Copilot incidents.
Troubleshoot:
o Microsoft Graph grounding
o SharePoint and Teams integrations
o Permissions and data access issues
o Agent functionality
o Connector and integration failures
o Credit controls and monitoring
Manage Microsoft support escalations and root cause analysis.
Advanced solutioning for Copilot agent use case enablement
AI Governance & Service Management
Participate in AI governance, capability reviews, and release readiness assessments.
Support capability intake, pilot programs, production releases, and lifecycle management.
Identify operational risks, dependencies, and support requirements.
Identity & Integration Support
Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity
Validate connector configurations and enterprise integrations.
Service Analytics & Adoption
Monitor service performance, adoption, and utilization metrics.
Support executive reporting and AI value realization efforts.
Develop and maintain operational dashboards and service health reporting
Minimum Yrs of Experience, Skills, and Qualifications
Minimum five (5) years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; at least two (2) years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
Strong knowledge of:
o Microsoft 365 Copilot
o SharePoint Online
o Microsoft Teams
o Microsoft Graph
o Microsoft Entra ID
o Power Platform
o Copilot Studio
o Copilot Chat
o Copilot Cowork
Experience with ITIL-based service management practices.
Experience troubleshooting identity, permissions, and cloud service integrations.
Preferred Skills and Qualifications
Microsoft 365 Enterprise Administration experience
Copilot Studio or AI Agent experience
Microsoft Graph integration experience
Power Platform administration experience
ITIL certification
Microsoft Copilot or AI-related certifications
Experience with Azure Foundry
