Job Title : M365 Copilot Systems Analyst (Microsoft 365 Copilot & AI Platform Specialist.)
Location: Austin, TX (Hybrid)
Service Term Expected: 12+Months duration
The Role:
Our client needs a senior Microsoft 365 Copilot & AI Platform Specialist. You will manage Client’s enterprise Copilot setup, fix complex technical issues, ensure proper security and access controls, and track how the agency uses AI.
4 Core Focus Areas
Co-pilot Platform Management
Manage M365 Co-pilot licenses, credits, service health, and new features.
Keep technical docs and standard procedures updated.
Tech Support & Escalations
Solve advanced issues with Microsoft Graph data grounding, permissions, Teams/SharePoint links, and custom AI agents.
Work directly with Microsoft Support for root-cause fixes.
Security, Governance & Integrations
Partner with IT Security to control who can access what.
Connect and verify tools like Co-pilot Studio, Power Platform, SharePoint, and Power BI.
Analytics & Adoption
Build dashboards to track Co-pilot usage, system health, and overall business value for leadership.
Key Requirements
Total Experience: 8+ years in large-scale Microsoft 365 enterprise support.
Specialized AI Experience: 2+ years of hands-on work with M365 Co-pilot, Power Platform, or cloud automation.
Must-Have Tech: M365 Co-pilot, Co-pilot Studio, Microsoft Graph, Entra ID (Azure AD), SharePoint Online, Teams, and Power Platform.
Process Skills: Experience with ITIL service management and complex permission/identity troubleshooting.
