Job title: Principal Solution Architect (Email & AI Automation) Location: Austin, TX (Hybrid/Onsite) Job type: Full time Interview: Video Key Skill: LLM, Email Architecture/Exchange with AWS. (Dont need typical AWS cloud/Infra engineer) Summary: Lead the design of a cloud-agnostic, high-volume intelligent email automation platform that integrates seamlessly with diverse Contact Center ecosystems (Genesys, Amazon Connect, etc.). You will architect scalable solutions for "Auto-Ack" prevention, he