Job#: 3030077 Job Description: Cognigy SME Location: Baltimore, Maryland (Remote) Employment Type: Contract Role Overview We are seeking a senior-level Cognigy Subject Matter Expert for a contract position. This role is central to a large, enterprise-wide telephony initiative with firm deadlines. The successful candidate will be responsible for the GenAI component of the NICE platform, using Cognigy for conversational AI to route customer inquiries to self-service options or to live agents.