Description This role provides phone-based and remote technical support to approximately 175 clients using the ConnectWise ticketing system. Responsibilities include troubleshooting issues related to printers, network connectivity, and Windows 11, as well as supporting VPNs and managing Active Directory accounts (e.g., password resets and account unlocks). After training, the individual may travel to client sites to deliver onsite support for issues that cannot be resolved remotely, including ne