Key Responsibilities Provide first-line technical support to users, resolving routine hardware, software, and connectivity issues.Respond to, document, and resolve helpdesk tickets in a timely and professional manner.Troubleshoot common desktop, laptop, and peripheral issues.Assist with setup, configuration, and maintenance of computers and user accounts.Support daily technology operations to ensure uninterrupted user productivity.Escalate complex or unresolved issues to higher-level support te