Top Skills' Details-The Tier II Help Desk Technician serves as the clients first line of IT support to all our clients. -2-4 years of experience on a help desk, excellent communication skills, along with a good understanding of common computer hardware and productivity software applications. -excellent judgment skills to be able to properly evaluate situations and gather vital information from our clients. -Network+ and or Microsoft Certifications (MS-900, MS-102) -MSP experience preferred Desc