Description Daily Responsibilities: Provide on-site technical support for employees in offices through the Tech Bar. Deliver remote and virtual support using Bomgar/Zoom or other remote tools. Manage incidents and requests assigned to Workforce Support via ServiceNow, ensuring timely updates. Utilize IT tools-including Okta admin, Active Directory, Intune, ServiceNow, and Zoom-to resolve issues at the first and second level. Accurately and promptly update incidents and requests in the ServiceNow