Client Tech support Location- Berkeley heights NJ YOUR ESSENTIAL JOB RESPONSIBILITIES: Thorough understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolvetechnical (hardware, software, ISP, application or operational) problems. 2nd tier support for clients and associates; escalation contact for internal associates and clients.Answer incoming client inquiries - phone calls, cases, etc.Under limited supervision, troubleshoot, dia