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Major Incident Manager

Infinite Computer Solutions (ICS)

Berkeley Heights, New Jersey • Today

Easy Apply

Full-time

Up to $130,000

Major Incident Manager

Infinite Computer Solutions (ICS)

Berkeley Heights, New Jersey • Today

Easy Apply

Full-time

Up to $130,000

Track Lead - Process Consulting, ServiceNow

HCL America Inc.

Raritan, New Jersey • Today

Full-time

To define

Head of Application Support

Cantor Fitzgerald Securities

New York, New York • 13d ago

Full-time

USD 300,000.00 - 350,000.00 per year

Senior Network Engineer

Kforce Technology Staffing

New York, New York • Today

Contract, Third Party

$70 - $90 hourly

Principal - Platform Engineer

Nasdaq

New York, New York • Today

Full-time

USD 155,000.00 - 287,000.00 per year

VP, ServiceNow ITOM Developer

Jefferies

Jersey City, New Jersey • Today

Full-time

USD 160,000.00 - 185,000.00 per year

VP, ServiceNow ITOM Developer

Jefferies

Hoboken, New Jersey • 13d ago

Full-time

USD 160,000.00 - 185,000.00 per year

Senior Manager, Site Reliability Engineer - Remote

UnitedHealth Group

Remote or Bernards, New Jersey • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Staff Security Analyst

Alkami Technology

New York, New York • 11d ago

Full-time

USD 123,200.00 - 154,000.00 per year

VP, Technology Head of Delivery

S&P Global

New York, New York • 14d ago

Full-time

USD 177,000.00 - 350,000.00 per year

Lead Site Reliability Engineer

JPMorgan Chase & Co.

New York, New York • Today

Full-time

USD 156,750.00 - 215,000.00 per year

IT Service Delivery Manager

City of New York

New York, New York • Today

Full-time

USD 125,000.00 - 150,000.00 per year

Blockchain Incident Management Lead / Manager

SVATS

Jersey City, New Jersey • 6d ago

Contract, Third Party

Depends on Experience

ITIL Service Management Consultant - (NPW)

Milestone Technologies, Inc.

Remote • Today

Full-time

Incident Reporting Manager- Blockchain/DLT Systems

SVATS

Jersey City, New Jersey • 7d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Vice President, Cybersecurity and Deputy Chief Information Security Officer

The New York Times Company

New York, New York • Today

Full-time

USD 275,000.00 - 290,000.00 per year

Senior Engineering Manager - Incident Response

Atlassian Inc.

Remote • Today

Full-time

USD 221,400.00 - 289,050.00 per year

Senior AI Infrastructure & Platform Operations Engineer (remote in the US)

Mirantis Inc

Remote • Today

Full-time

Looker Support Lead, Remote - 69854

PRIMUS Global Services Inc.

Remote • Today

Easy Apply

Contract

$50.00 - 54.00

Senior/Staff Security Engineer, Incident Response

Grow Therapy

Remote or New York, New York • Today

Full-time

USD 220,000.00 - 280,000.00 per year

Sr Manager, Technology Operations Support

McKesson Corporation

Remote or Columbus, Ohio • Today

Full-time

USD 99,000.00 - 165,000.00 per year

Cloud Infrastructure Service Delivery Manager with AWS

Zenox Global, LLC

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

Incident Commander

Office of Technology and Innovation

New York, New York • Today

Full-time

Senior Network Engineer, VP

MUFG

Jersey City, New Jersey • Today

Full-time

USD 150,000.00 - 194,000.00 per year

CA Optimizer - Mainframe Storage Engineer

NTT DATA, Inc.

Remote or Buffalo, New York • Today

Full-time

USD 85.00 - 90.00 per hour

Senior Manager, Corporate IT

Lyric

Remote • Today

Full-time

USD 150,289.00 - 225,434.00 per year

Security Engineer, Incident Response

Peloton

New York, New York • Today

Full-time

USD 112,300.00 - 151,500.00 per year

Teamcenter Production Support Lead

HPTech Inc.

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

Manager, Threat and Incident Response

Request Technology, LLC

Remote • 2d ago

Easy Apply

Full-time

$230,000+

Job Details

Skills

ITIL
IT Operations
IT Infrastructure
Major Incident Management
Incident Command
ServiceNow
Incident Response
Root Cause Analysis
Service Restoration
Incident Management

Summary

Job Title: Major Incident Manager

Location: Omaha, NE / Berkeley Heights, NJ
Job Type: Full-Time / W2 (Infinite Computer Solutions)
Experience: 1 5+ years in Major Incident Management / Command Center environments

About the Role

Join a high-performing Incident Command Center team and lead high-impact IT incidents in a fast-paced, mission-critical environment. Coordinate technical teams, drive rapid service restoration, and keep stakeholders informed throughout the incident lifecycle.

What You ll Do

Lead and coordinate P1 P4 major incidents and drive timely service restoration.
Assess business/client impact and coordinate resolution across IT and business teams.
Maintain real-time incident documentation using MIMIC, ServiceNow, and related tools.
Lead Post-Incident Reviews (PIRs) and identify root causes and improvement opportunities.
Drive communication and collaboration with technical teams and leadership.
Support Continual Service Improvement initiatives.

What You Bring

1 5+ years of experience in Major Incident Management, Command Center, or IT Operations.
Strong communication, coordination, analytical, and problem-solving skills.
Ability to remain calm and make decisions under pressure.
Experience with ServiceNow; knowledge of Splunk, Dynatrace, ThousandEyes, or Moogsoft is a plus.
Understanding of IT infrastructure, networking, computing, and data/storage environments.
ITIL Foundation certification preferred.
Financial services, banking, or payment processing experience is a plus.

Important

Ability to work 12-hour shifts, including nights, weekends, and holidays.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9068407
Posted 8 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Shamim Ahmed

Sr Technical Recruiter @ Infinite Computer Solutions (ICS)

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Similar Jobs

Major Incident Manager

Berkeley Heights, New Jersey

•

Today

Job Title: Major Incident Manager I Location: [Omaha] Job Profile Title: Incident Management - Sr Professional I Job Summary: We are seeking a detail-oriented and proactive Major Incident Manager I associate to join the FICC (Fiserv Incident Command Center). This candidate will be responsible for working high-pressure situations as the Lead Major Incident Manager for issues which are (or could) impact our IT services. You will work closely with various IT Support and Business teams to ensure ti

Easy Apply

Full-time

Up to $130,000

Track Lead - Process Consulting, ServiceNow

Raritan, New Jersey

•

Today

HCL Technologies Limited Job Summary Job Description Process Lead (CM / IM / PM / RM) Project: Role: ITSM Process Lead Change, Incident, Problem & Release Management Location. Onsite as applicable Experience: 8 14 years Band (Indicative): E3 Shift: Business hours with on call support for Major Incidents Role Summary The Process Lead is responsible for end to end governance, execution, and continuous improvement of core ITSM processes for the DePuy program. This role ensures operational stabili

Full-time

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Incident Commander

New York, New York

•

Today

Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit nyc.gov/oti to learn more. At OTI, we offer great benef

Full-time

Cyber Defense Incident Responder

Hoboken, New Jersey

•

Today

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be ab

Full-time

USD 91,100.00 - 170,400.00 per year

Job Details

Skills

ITIL
IT Operations
IT Infrastructure
Major Incident Management
Incident Command
ServiceNow
Incident Response
Root Cause Analysis
Service Restoration
Incident Management

Summary

Job Title: Major Incident Manager

Location: Omaha, NE / Berkeley Heights, NJ
Job Type: Full-Time / W2 (Infinite Computer Solutions)
Experience: 1 5+ years in Major Incident Management / Command Center environments

About the Role

What You ll Do

Lead and coordinate P1 P4 major incidents and drive timely service restoration.
Assess business/client impact and coordinate resolution across IT and business teams.
Maintain real-time incident documentation using MIMIC, ServiceNow, and related tools.
Lead Post-Incident Reviews (PIRs) and identify root causes and improvement opportunities.
Drive communication and collaboration with technical teams and leadership.
Support Continual Service Improvement initiatives.

What You Bring

1 5+ years of experience in Major Incident Management, Command Center, or IT Operations.
Strong communication, coordination, analytical, and problem-solving skills.
Ability to remain calm and make decisions under pressure.
Experience with ServiceNow; knowledge of Splunk, Dynatrace, ThousandEyes, or Moogsoft is a plus.
Understanding of IT infrastructure, networking, computing, and data/storage environments.
ITIL Foundation certification preferred.
Financial services, banking, or payment processing experience is a plus.

Important

Ability to work 12-hour shifts, including nights, weekends, and holidays.

Dice Id: 10199915
Position Id: 9068407
Posted 8 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Shamim Ahmed

Sr Technical Recruiter @ Infinite Computer Solutions (ICS)

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Major Incident Manager

Berkeley Heights, New Jersey

•

Today

Easy Apply

Full-time

Up to $130,000

Track Lead - Process Consulting, ServiceNow

Raritan, New Jersey

•

Today

Full-time

To define

Incident Commander

New York, New York

•

Today

Full-time

Cyber Defense Incident Responder

Hoboken, New Jersey

•

Today

Full-time

USD 91,100.00 - 170,400.00 per year