Job Title: Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: ship required Responsibilities Manage and coordinate the activities of the onsite and offshore help desk team.Serve as an escalation point for complex technical issues.Monitor ticket queues and ensure SLAs are met.Identify recurring issues and recommend process or infrastructure improvements.Collab