Job Description Must Have Technical/Functional Skills Strong expertise in SIAM frameworks and methodologies Deep understanding of ITIL (v3 / ITIL 4) processes Multi-vendor service management experience Strong governance and risk management capabilities Experience in ITSM tools (ServiceNow preferred) Knowledge of IT infrastructure, applications, and cloud (Azure/AWS) Experience in service integration across multiple towers Understanding of DevOps and Agile environments (preferred) Roles & Respon