Location: Boston, MA Salary: $17.00 USD Hourly - $20.00 USD Hourly Description: Our client is currently seeking a Helpdesk Support: II (Intermediate)- Provides first level IT support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requir