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Onsite Desktop Manager

Neurealm, Inc.

Boston, Massachusetts • Yesterday

Easy Apply

Full-time

$100,000 - $130,000

Onsite and Remote Desktop Support Opportunity Supporting TSA FOCUS

Leidos

Remote • Today

Full-time

USD 52,000.00 - 94,000.00 per year

Front End Engineering Manager, Firefox Desktop

Mozilla

Remote • Today

Full-time

USD 195,000.00 - 260,000.00 per year

Desktop Support Specialist ( Trading Floor experience ) in Washington, DC

System One

Boston, Massachusetts • 12d ago

Easy Apply

Full-time

$150000

Virtual Desktop Infrastructure Administrator

Quality Business Engineering

Remote or Key West, Florida • Today

Full-time

USD 90,000.00 - 100,000.00 per year

Virtual Desktop Infrastructure Administrator

ATG

Remote or Key West, Florida • Today

Full-time

Lead/Senior IT Desktop Technician - Client Services

On-Demand Group

Remote • Today

Easy Apply

Contract

Depends on Experience

Senior Desktop Application Developer

Idexcel Inc.

Remote • Today

Easy Apply

Contract, Third Party

$50+

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Yesterday

Full-time

USD 57,500.00 - 80,500.00 per year

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote or Arlington, Virginia • Today

Full-time

USD 98,500.00 - 206,800.00 per year

Senior AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote • Today

Full-time

USD 114,600.00 - 252,100.00 per year

Azure Virtual Desktop and Mobility Administrator

CACI International, Inc.

Remote • Today

Full-time

USD 75,200.00 - 158,100.00 per year

Deskside/Desktop Support

Thunderhawk Technology Partners

Cambridge, Massachusetts • Yesterday

Easy Apply

Contract, Third Party

$26

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Cambridge, Massachusetts • Today

Full-time

USD 23.00 - 28.00 per hour

Desktop Services Specialist (IT Customer Support - Journey)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 99,924.00 per year

Senior Desktop Engineer

Arrowstreet Capital

Boston, Massachusetts • Today

Full-time

USD 120,000.00 per year

Desktop Support L1

Service Global, Inc

Somerville, Massachusetts • Today

Full-time

Help Desk/Desktop Support Analyst

Robert Half

Boston, Massachusetts • Today

Easy Apply

Contract

USD 28.50 - 33.00 per hour

Desktop Support Technician

The Raymond Corporation

Lawrence, Massachusetts • Today

Full-time

USD 25.00 - 34.00 per hour

Desktop Support Technician

The MathWorks

Natick, Massachusetts • Today

Full-time

USD 47,199.00 - 70,800.00 per year

Desktop Support Engineer L1 - Remote US Only

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Technician I

Envision LLC.

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Senior IT Systems Desktop Engineer

Modine Manufacturing Company

Remote • Today

Full-time

USD 85,000.00 - 142,000.00 per year

QA Tester - Desktop Applications

M2S Tech Solutions

Remote or Overland Park, Kansas • 27d ago

Easy Apply

Full-time

Depends on Experience

Desktop Support Specialist

DK Consulting

Remote • 27d ago

Easy Apply

Contract

Depends on Experience

Desktop Packaging & Deployment Engineer (BigFix / Jamf)

IT Trailblazers, LLC.

Remote • 7d ago

Easy Apply

Contract

$30 - $40

Desktop Engineer

The Hollister Group

Boston, Massachusetts • Today

Full-time

USD 25.00 - 60.00 per hour

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Supervision
Performance Management
SLA
Leadership
Management
Mentorship
Operating Systems
Remote Support
Microsoft Windows
Coaching
Documentation
End-user Computing
IT Service Management
IT Operations
Problem Solving
Technical Support

Summary

NOTE:- Looking for a pure Desktop Manager who has experience in managing enterprise level teams.

Work Location :- Downtown Boston

Job Summary

The Desktop Support Manager oversees the daily operations of the IT desktop support team across hospitals and clinics. This role ensures high availability, security, and performance of all clinical and administrative endpoints. The manager aligns IT support services with hospital goals to minimize downtime and ensure uninterrupted patient care.

Leadership focus

Team Leadership: Manage, mentor, and schedule a team of desktop support technicians.
SLA Compliance: Oversee ticket queues to ensure timely resolution of technical issues.
Clinical Support: Maintain hardware and software for electronic health records (EHR) and medical carts.
Regulatory Compliance: Enforce strict data security policies to maintain HIPAA and HITECH compliance.
Project Management: Lead hardware refresh cycles and software deployment projects across facilities.
Vendor Relations: Manage relationships and service contracts with hardware and software vendors.
On-Call Management: Coordinate 24/7 escalation support rosters for critical clinical environments.

Qualifications

Strong desktop support and IT operations skills, including experience with Windows operating systems, endpoint hardware, and common productivity applications.
Experience leading or supervising technical support teams, with skills in coaching, performance management, and workload prioritization.
Knowledge of IT service management practices, including ticketing systems, incident and request management, and documentation standards.
Understanding of networking basics, user account administration, and security best practices related to end-user computing.
Excellent communication and interpersonal skills, with the ability to work effectively with clinical and administrative stakeholders.
Strong problem-solving and organizational abilities, including capacity to manage multiple tasks in a fast-paced healthcare environment.
Relevant education such as an associate or bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications, ITIL) are preferred.
Previous experience in healthcare or a highly regulated environment is required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10118840
Position Id: DM - 09
Posted 1 day ago

Fitment

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Contact the job poster

Joshua Goldstein

Associate VP | HR & Talent Management @ Neurealm, Inc.

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Somerville, Massachusetts

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Responsibilities Job Summary The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Essential Duties and Responsibilities Project coordination and task ownership while serving as the primary point of contact for customer co

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USD 100,000.00 per year

Job Details

Skills

Supervision
Performance Management
SLA
Leadership
Management
Mentorship
Operating Systems
Remote Support
Microsoft Windows
Coaching
Documentation
End-user Computing
IT Service Management
IT Operations
Problem Solving
Technical Support

Summary

NOTE:- Looking for a pure Desktop Manager who has experience in managing enterprise level teams.

Work Location :- Downtown Boston

Job Summary

Leadership focus

Team Leadership: Manage, mentor, and schedule a team of desktop support technicians.
SLA Compliance: Oversee ticket queues to ensure timely resolution of technical issues.
Clinical Support: Maintain hardware and software for electronic health records (EHR) and medical carts.
Regulatory Compliance: Enforce strict data security policies to maintain HIPAA and HITECH compliance.
Project Management: Lead hardware refresh cycles and software deployment projects across facilities.
Vendor Relations: Manage relationships and service contracts with hardware and software vendors.
On-Call Management: Coordinate 24/7 escalation support rosters for critical clinical environments.

Qualifications

Strong desktop support and IT operations skills, including experience with Windows operating systems, endpoint hardware, and common productivity applications.
Experience leading or supervising technical support teams, with skills in coaching, performance management, and workload prioritization.
Knowledge of IT service management practices, including ticketing systems, incident and request management, and documentation standards.
Understanding of networking basics, user account administration, and security best practices related to end-user computing.
Excellent communication and interpersonal skills, with the ability to work effectively with clinical and administrative stakeholders.
Strong problem-solving and organizational abilities, including capacity to manage multiple tasks in a fast-paced healthcare environment.
Relevant education such as an associate or bachelor s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications, ITIL) are preferred.
Previous experience in healthcare or a highly regulated environment is required.

Dice Id: 10118840
Position Id: DM - 09
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Joshua Goldstein

Associate VP | HR & Talent Management @ Neurealm, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Technician

Lawrence, Massachusetts

•

Today

Full-time

USD 25.00 - 34.00 per hour

IT Field Support Technician

Warwick, Rhode Island

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Full-time

USD 25.00 - 28.00 per hour

IT Helpdesk Support Analyst (7496)

Newington, New Hampshire

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Technical Service Engineer

Somerville, Massachusetts

•

Today

Full-time

USD 100,000.00 per year