BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance. Service Desk Technician II is an escalation point for Tier I technicians, resolving more complex technical issues and supporting end-user hardware, software, and networking needs. This role bridges the gap between Tier I and Tier support by taking on tasks of moderate complexity and mentoring Tier I staff.