Overview The Global Service Desk Manager is responsible for leading and optimizing Hussmann's worldwide end user support organization. This role oversees global Tier 1, 1.5, and Tier 2 support operations, ensuring consistent, high quality service across all regions. The manager owns ITIL aligned ITSM processes, asset lifecycle management, metrics governance, automation strategy, and continuous improvement initiatives. The ideal candidate is a customer focused, data driven leader with strong bu