Job Title:NYC311 Business Analyst Location:Brooklyn, NY (Hybrid) Duration:12 Months Work Hours: 35hrs/week Job Summary:The NYC311 program manages, enhances, and supports the City of New York's incident-oriented Customer Service Management System (CSMS). The Business Analyst will be responsible for capturing business requirements for NYC311 CSMS because of enhancements and defect fixes. Responsibilities include eliciting, understanding, and documenting business requirements, translating tho