Description The Lead Help Desk Analyst is an experienced, service-focused technologist who serves as a primary point of contact for IT support across our clinet and its portfolio companies. Working onsite in Cambridge, MA, this role is responsible for receiving, triaging, and resolving IT incidents and service requests submitted via the ticketing system (Jira Service Management) and email-delivering fast, accurate, high-quality support that keeps our users productive. This is a hands-on individu