Job Title: Product Support Manager Location: Chantilly, VA Duration: 12 Months Job Description Act as the lead Tier 2 point of contact for support operations on the IT Governance and Strategy team, with responsibility over New Relic, Atlassian JIRA, Atlassian Confluence, and Atlassian Crowd, effectively managing in-take of Tier 1 requests from the ARC Help Desk and/or directly from end-users. You will triage requests, prioritize them based on business impact, urgency and severity, and work to r