Description Key Responsibilities: Provide support for Windows-based systems, including imaging, configuration, troubleshooting, and patching Diagnose and resolve hardware and peripheral issues (workstations, laptops, printers, scanners, mobile carts, etc.) Manage and resolve tickets within defined SLAs using a service management tool (e.g., ServiceNow) Prioritize incidents based on business impact and escalate appropriately Deliver timely onsite support across multiple departments, maintaining s