Charlotte, North Carolina
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Today
Role: Availability Management Location: Charlotte, NC W2 Position Name Reporting & Analytics Tableau ITIL Power BI Job Description/ Responsibilities Perform thematic analysis across incidents, outages, defects, service disruptions, and operational events to identify recurring patterns, systemic breakdowns, and emerging risk themes. Develop and maintain metrics, dashboards, scorecards, and executive reporting that measure problem volume, aging, repeat incidents, root cause themes, remediation pr
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