Role: Gen AI Engineer -**Must be native Spanish speaker Location: Charolette, NC Onsite Contract role Job description: Key Responsibilities Develop and maintain AI solutions for IVR and conversational platforms Implement LLM-based workflows including prompt engineering, evaluation, and RAG Build knowledge retrieval pipelines to support IVR use cases (FAQs, troubleshooting, account queries) Collaborate with IVR, speech, and platform teams to integrate AI models into production sys