Job#: 3049205
Job Description:
Large Banking Client
Domain Operations - Major Incident Management Support
Pay Rate: $56.16/hr - w2
12-18 month contract
Charlotte, NC | Jacksonville, FL | Plano, TX - 3x onsite for all locations
Job Description
Functional Title: Domain Operations - Major Incident Management Support
EET APS Domain Operations Team is responsible for major incident management support across the EET APS application portfolio. Responsibilities include the triage of Major Incidents impacting the supported application portfolio and the review of knowledge content to ensure that it is useable by our technical staff and our end user community.
Top Must-Haves:
3-5 years of Incident Management experience
Excellent written and verbal communication skills - is he actually going to have them share their screen. Give them a scenario of a situation that's happening. Then ask them to share their screen.
Microsoft Products (Excel, Word, PowerPoint)
ITSM (Information Technology Service Management) Remedy and/or ServiceNow
Previous Banking Experience
Responsibilities
Domain Operations team is expected to do the following with minimal supervision:
Ability to analyze data and make correlations to events and performance
Facilitate the resolution of proactive/reactive problems, as related to incident management, across multiple teams inside and outside of EET APS
Notify, escalate and communicate to senior management the existence and status of outages, as necessary
Partner with the EET APS Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record
Strong knowledge of Major Incident Management Process
Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets
Stays calm in triage / troubleshooting activities
Facilitate triage activities with multiple support teams across the Bank, including Senior Leadership
Takes ownership of EET production issues and drives to service restoral / remediation
Good Communication Skills
Verbal Skills - Ability to lead meetings
Written Skills - Ability to write clear concise updates to properly communicate to Senior Leadership
Works well with AMRS and regional support partners
Ability to multi-task and prioritize work to complete deliverables on-time
Manages risk well across production issues
Tools & Technology
Previous knowledge with ability to use the following tools:
Cisco Webex - Working with Bridgelines and Breakout Sessions
Mattermost - Documenting key triage activities
NEWs - Identifying and paging the right teams for assistance
Microsoft Products (Excel, Word, PowerPoint)
ITSM (Information Technology Service Management) Remedy
Experience
3 to 5 years of technology experience
Experience with ITIL and ITSM
Previous knowledge and work experience across the Bank is helpful
ServiceNow Experience
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3049205
- Posted 11 hours ago
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