Job#: 3041836 Job Description: OPS I - Operations Associate 1
Location: Charlotte, North Carolina (Onsite)
Role Overview
The main function of this role is to perform various administrative, technical, and customer service tasks. An Operations Associate is responsible for managing data, resolving customer issues, assisting in project management, maintaining equipment inventories, and administering company policies.
Key Responsibilities
- Gather, develop, maintain, and interpret complex data.
- Communicate statistical and technical data with internal and external business units.
- Assist in system change management, deployment, and respond to routine system inquiries.
- Participate in asset management, including pricing research, procurement, and physical inventories.
- Manage service orders and participate in feasibility studies, costing, and proposal preparations.
- Provide training and assistance on new technology and applications.
- Offer customer assistance with software, hardware, and network operations, and log inquiries.
- Assist project leaders with administrative tasks for project implementations.
- Monitor and report on operational and financial metrics.
Required Qualifications
Education: Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.
Experience: 0-2 years of required experience.
Technical Skills: Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).
Preferred Qualifications
- Strong organization, planning, and data management skills.
- Demonstrated problem-solving, critical thinking, and analytical abilities.
- Strong written and verbal communication skills.
- Ability to work independently and collaborate cross-functionally.
- Capability to handle multiple projects simultaneously and prioritize assignments.
- Experience working in complex, global environments with global project teams.
- Knowledge and understanding of corporate policies and procedures.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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