Description Production Support Engineer (SQL / Data Operations) Location: Fully Remote (Eastern time zone preferred)
Hire Type: Contract-to-Hire
Overview:Our client is seeking a Production Support Engineer to support enterprise data and reporting platforms in a fast-paced environment. This position is ideal for someone with experience supporting SQL-based applications, troubleshooting production issues, monitoring system health, and partnering with technical teams to maintain reliable business operations.
This is not a software development role and is not intended for a senior DBA. Instead, we're looking for a hands-on support professional who enjoys solving problems, investigating issues, monitoring critical processes, and serving as a trusted operational resource for internal teams.
Candidates who have worked in application support, database support, production operations, or technical support environments are encouraged to apply.
Responsibilities:- Provide operational support for business-critical data and reporting platforms.
- Investigate system alerts, processing failures, performance concerns, and data-related issues.
- Troubleshoot SQL queries and assist with data validation and analysis.
- Support scheduled jobs, automated workflows, and recurring production processes.
- Monitor application and platform health to help ensure system availability and stability.
- Collaborate with engineering, analytics, and business teams to resolve technical issues.
- Manage support tickets and drive incidents through resolution.
- Assist with user access requests, system changes, and deployment validation activities.
- Document troubleshooting procedures, known issues, and operational processes.
- Identify recurring problems and recommend process improvements to reduce support volume.
- Communicate status updates, risks, and resolution plans to stakeholders.
What We're Looking For:Success in this role will depend on more than technical skills alone. The ideal candidate is someone who:
- Takes ownership of issues from identification through resolution.
- Is highly reliable and follows through on commitments.
- Communicates effectively with both technical and non-technical stakeholders.
- Can work independently while knowing when to escalate issues.
- Enjoys troubleshooting and supporting mission-critical business systems.
- Brings a proactive, customer-focused approach to support and operations.
If you have a blend of SQL experience, production support expertise, and a strong sense of accountability, we'd love to speak with you. Requirements Required Qualifications:- Experience in production support, application support, database support, or technical operations.
- Strong SQL skills, including query writing and troubleshooting.
- Experience supporting Microsoft SQL Server or similar relational database environments.
- Familiarity with database concepts and basic database administration activities.
- Experience diagnosing production issues and working support tickets through resolution.
- Understanding of scheduling tools, monitoring systems, alerts, and batch processing.
- Strong analytical and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work independently and effectively manage priorities.
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