job summary: Role Description This position will be responsible for the configuration and development of the ServiceNow platform. The primary focus of this role is IT Operations Management (ITOM) with a deep technical focus on Service Mapping, the Configuration Management Database (CMDB), and the Common Service Data Model (CSDM). While this is the core focus, this position will also be assigned work on other ServiceNow modules where applicable. location: Charlotte, North Carolina job type: Pe