Description As a Help Desk Support Service Specialist - Intermediate, the work you will do will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions. Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Collaborate: Handles problems that the first-tier of help desk support is unable to re